Terms of Service

1. Acceptance of Terms

Welcome to Tensai AI. These Terms of Service ("Terms") govern your use of our website, products, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Services.

2. About Tensai AI

Tensai AI is a technology company providing artificial intelligence solutions, consulting services, training programs, and software products. We are based in Zambia and serve clients across Africa and globally.

3. Eligibility

To use our Services, you must:

• Be at least 18 years old or have parental consent
• Have the legal capacity to enter into contracts
• Provide accurate and complete information
• Comply with all applicable laws and regulations

4. Our Services

Our Services include but are not limited to:

• AI consulting and implementation services
• Software products and platforms
• Training workshops and educational programs
• Technical support and maintenance
• Custom AI solution development

We reserve the right to modify, suspend, or discontinue any Service at any time without prior notice.

5. User Responsibilities

When using our Services, you agree to:

• Provide accurate and up-to-date information
• Use the Services only for lawful purposes
• Respect intellectual property rights
• Maintain the security of your account credentials
• Not interfere with or disrupt our Services
• Not attempt unauthorized access to our systems
• Comply with all applicable laws and regulations

6. Prohibited Uses

You may not use our Services to:

• Engage in illegal or fraudulent activities
• Transmit harmful, offensive, or inappropriate content
• Violate the rights of others
• Distribute malware or viruses
• Spam or send unsolicited communications
• Reverse engineer our software or systems
• Use our Services for competitive analysis without permission

7. Intellectual Property Rights

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, software, and trademarks, are owned by Tensai AI or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use our Services for their intended purpose. You may not reproduce, distribute, modify, or create derivative works without our written permission.

8. Payment and Billing

For paid Services:

• Fees are due as specified in your service agreement
• All payments are non-refundable unless otherwise specified
• We may change pricing with 30 days' notice
• Late payments may result in service suspension
• You are responsible for all applicable taxes

9. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Data and Confidentiality

We respect the confidentiality of your data and information. However, you retain ownership of your data while granting us necessary rights to provide our Services. We implement appropriate security measures to protect your information.

11. Disclaimers

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our Services will be uninterrupted, error-free, or completely secure.

We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

To the maximum extent permitted by law, Tensai AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claims shall not exceed the amount paid by you for the Services in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless Tensai AI, its employees, and affiliates from any claims, damages, or expenses arising from your use of our Services or violation of these Terms.

14. Termination

We may terminate or suspend your access to our Services at any time, with or without cause, including for violation of these Terms. You may also terminate your use of our Services at any time.

Upon termination, your right to use our Services will cease immediately, but these Terms will continue to apply to your past use.

15. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, wars, pandemics, or government actions.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Zambia. Any disputes arising from these Terms will be resolved through binding arbitration in Lusaka, Zambia, or in the courts of Zambia.

17. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website and updating the "Last updated" date. Continued use of our Services after changes constitutes acceptance of the new Terms.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

19. Contact Information

If you have any questions about these Terms of Service, please contact us:

20. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Tensai AI regarding the use of our Services.